Contact and servicing
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Contact details
Our customer call centres are entirely based in the UK. Call charges will vary.
Please submit your question to Centrica via Workday Help
From Workday Help, you will need to 'Create Case', then select the Case Type as 'Pay and Expenses'.
Please submit your question to Centrica via Workday Help
From Workday Help, you will need to 'Create Case', then select the Case Type as 'Pay and Expenses'.
SMART Pay and Pensions queries
Log in to your account, select 'Mailbox' then 'New message'
Log in to your account, select 'Mailbox' then 'New message'
Nominate your pension plan beneficiaries in the ‘My Details’ section
Log in to your account, select 'Mailbox' then 'New message'
Log in to your account and see your options on the 'My Pension' page.
Log in to your account, select 'Mailbox' then 'New message'
Log in to your account, select 'Mailbox' then 'New message'
If you need to contact us in writing, please send your letter to:
Standard Life Assurance Limited
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH
Unless otherwise stated, our phone opening hours are:
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 10am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Explore our guides
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Learn about investment basicsUnderstanding investments
Find out how and why the money in your pension plan is invested.
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Learn about pension basicsUnderstanding pensions
A quick guide to explain how pensions work.
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Read the FAQsFAQs
Get answers to common questions about your plan and pensions in general.