Contact details

Our customer call centres are entirely based in the UK. Call charges will vary.

Queries about joining the Centrica Savings Plan
If you haven't joined the Centrica Savings Plan yet, and would like information about the pension plan.

Please submit your question to Centrica via Workday Help 

From Workday Help, you will need to 'Create Case', then select the Case Type as 'Pay and Expenses'.

 
Payment queries
For queries about how much you or Centrica are paying.

Please submit your question to Centrica via Workday Help 

From Workday Help, you will need to 'Create Case', then select the Case Type as 'Pay and Expenses'.

SMART Pay and Pensions queries

0845 600 1710

Switching investments
Do it online

You can switch funds yourself in your online account

Log in to your investments

Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0345 271 9503

 
Transferring in other pension plans
Help transferring other pension plans to the Centrica Savings Plan.
Transfer online

Select the 'My Pension' page then 'Bring my pensions together'

Log in to My Pension

Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0345 271 9503

 
Updating your beneficiaries
Decide who you want your pension plan to go to after you die.
Nominate online

Nominate your pension plan beneficiaries in the ‘My Details’ section

Log in to My Details

Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0345 271 9503

 
Accessing your pension money
You need to be 55 (rising to 57 in 2028) before you can access your pension savings.
Review your options online

Log in to your account and see your options on the 'My Pension' page.

Log in to see your options

Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0345 271 9503

 
Any other queries
For any other questions about your pension plan not covered already.
Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0345 271 9503

 
Writing to Standard Life
 

If you need to contact us in writing, please send your letter to:

Standard Life Assurance Limited
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Phone opening times

Unless otherwise stated, our phone opening hours are:

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 10am - 5pm
Thursday 9am - 5pm
Friday 9am - 4pm

Explore our guides