Contact details

Our customer call centres are entirely based in the UK. Call charges will vary.

Queries about joining the BT Retirement Saving Scheme (BTRSS)
If you haven't joined the BT Retirement Saving Scheme (BTRSS) yet, and would like information about the pension plan.
 
Payment queries
For queries about how much you or BT are paying.
Switching investments
Do it online

You can switch funds yourself in your online account

Log in to your investments

Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0800 066 5432

 
Transferring in other pension plans
Help transferring other pension plans to the BT Retirement Saving Scheme (BTRSS).
Transfer online

Select the 'My Pension' page then 'Bring my pensions together'

Log in to My Pension

Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0800 066 5432

 
Updating your beneficiaries
Decide who you want your pension plan to go to after you die.
Nominate online

Nominate your pension plan beneficiaries in the ‘My Details’ section

Log in to My Details

Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0800 066 5432

 
Accessing your pension money
You need to be 55 (rising to 57 in 2028) before you can access your pension savings.
Review your options online

Log in to your account and see your options on the 'My Pension' page.

Log in to see your options

Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0800 066 5432

 
Any other queries
For any other questions about your pension plan not covered already.
Send Standard Life a secure message

Log in to your account, select 'Mailbox' then 'New message'

Log in to mailbox

Call Standard Life

0800 066 5432

 
Writing to Standard Life
 

If you need to contact us in writing, please send your letter to:

Standard Life Assurance Limited
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Phone opening times

Unless otherwise stated, our phone opening hours are:

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 10am - 5pm
Thursday 9am - 5pm
Friday 9am - 4pm

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