Services we offer in Alternative Formats

Visually Impaired

For customers with visual impairments we can give you a choice as to how you receive your correspondence. We can offer:

  • Large Print
  • Braille
  • Audio CD

Hearing or Speech Impaired

We can be contacted by Text Relay Service. Please type 18001 before the telephone number you wish to contact. A Relay Operator will join the line to convey the message.

Alternatively, if you have a text phone, you can call us on 0345 272 8841. Call charges will vary.

Website Accessibility

Accessibility refers to whether a website can be used by everyone, regardless of ability or the technology they are using. When a website is correctly designed and developed, all users should have equal access to the information and benefits.

A well designed website should be accessible to everyone of all abilities and disabilities. Therefore, this website follows best practice guidelines set out by the Web Content Accessibility Guidelines (WCAG) and aims to meet level AA. And, regular accessibility checks are performed to ensure the website continues to meet the guidelines.

More help

If you have difficulty with seeing, hearing or words - or using a keyboard or mouse hard to use, you might want to access the information from AbilityNet 


Please contact us if you have trouble using our new design - we'll be happy to improve it.